Junior Implementation Analyst – Customer Success

🔥 14 minutes ago

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Conduct onboarding for new clients and partners through business diagnosis and joint definition of initial objectives • Develop strategies to achieve clients’ goals and secure early success milestones using RD Station tools • Promote client and partner autonomy in using the tools, monitoring usage indicators throughout implementation • Ensure client satisfaction by acting as a liaison between product, sales and support to resolve issues • Assist clients and partners with tool setup, conducting meetings with an adaptive approach • Manage multiple implementation projects simultaneously, coordinating schedules and overcoming objections • Support generation of first value and recurring use of the RD Station platforms

🎯 Requirements

• Previous experience in Customer Success at B2B SaaS companies, with involvement in Implementation/Onboarding • Practical knowledge of Customer Success metrics, including implementation-specific indicators • Strong time management skills and experience managing multiple implementation projects • Adaptive and clear communication skills • Empathy in listening, skill in teaching, and resilience in problem-solving • Plus: experience or coursework in Digital Marketing • Plus: experience with agile methodologies (Scrum, Kanban) or project management • Plus: negotiation skills with customers • Plus: experience with RD Station Marketing, RD Station CRM or RD Conversas • This is an affirmative action position for people with disabilities

🏖️ Benefits

• Holistic Well-Being program, with actions and benefits related to Emotional, Financial, Physical, Occupational and Social pillars • Continuous learning environment and career development • Advanced information management tools • Training focused on customer service skills and modern Implementation Success Management practices • Culture of diversity, inclusion, support and belonging