Customer Success Manager, Onboarding (Philippines)

March 30

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Description

• You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals. • Ensure our new customers are set up for success and have a customer-first mindset • Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience. • Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers. • Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Customer Success Manager, Onboarding to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.

Requirements

• 2+ years experience in an account management / client relationship role in the technology industry • Professional English fluency in verbal and written communication • Experience delivering product training sessions via web conference software • Able to work North American hours • Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution • Ability to manage simultaneous software implementations for multiple clients • Superior organizational skills • Excellent communication skills, both written and verbal • In-depth knowledge of social media tools • Salesforce.com or other CRM experience is a plus

Benefits

• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders • Growing corporate social responsibility program that is driven by the involvement and passion of our team members