RELX
10,000+ employees
đą Enterprise
đŹ Science
Enterprise âą Science âą Legal
RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.
Academic Success Manager
Job not on LinkedIn
đ„ 5 minutes ago
đŁïžđȘđž Spanish Required
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RELX
10,000+ employees
đą Enterprise
đŹ Science
Enterprise âą Science âą Legal
RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.
đ Description
âą Drive renewals across the LATAM region âą Ensure customer satisfaction and high NPS through faculty and student engagement âą Drive customer outcomes through usage, adoption, and strong implementation âą Be the trusted partner for our customers âą Build engagement plans for key accounts âą Review plans for alignment during the year âą Develop creative initiatives to strengthen satisfaction and increase usage âą Monitor adoption metrics and proactively track usage âą Monitor the renewals pipeline and targets âą Identify risks early and develop plans to strengthen satisfaction and usage âą Identify upsell and cross-sell opportunities
đŻ Requirements
âą Demonstrated ability to work with a high level of autonomy and ownership âą Strong results-oriented mindset with a high sense of accountability âą Proven experience in customer relationship management âą Strategic and analytical thinking skills âą Collaborative and innovative profile âą Fluency in both English and Spanish is required
đïž Benefits
âą country specific benefits
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