Founding Customer Success Lead – Commercial Expansion, K-12 AI EdTech

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EQL Tech (sales & engineering talent)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🎯 Recruiter

🤖 Artificial Intelligence

🤝 B2B

Recruitment • Artificial Intelligence • B2B

EQL Tech is a specialist recruitment firm that scales AI-native teams by sourcing top 1% sales, go-to-market (GTM) and engineering talent globally. They offer permanent recruitment, retained and contingent search, and interim/fractional leadership placements for startups and scaling tech companies, with 15+ years of recruiting experience and a talent network spanning the US, UK, Asia and beyond. EQL Tech focuses on matching candidates to roles within AI-focused companies to accelerate growth and streamline hiring processes.

📋 Description

• Commercial Expansion & Upsell Hunting (50%): Monetise Grassroots Love, Own the Net Revenue Retention (NRR) Quota, Execute Strategic Cross-Sells. • High-Impact Customer Success & Training (50%): Drive Platform Obsession, Prevent Churn with Data, Frontline Support & Asset Creation.

🎯 Requirements

• You Have Sales Hunter Grit: You are a closer at heart. You comfortably carry a revenue expansion quota, love the negotiation process, and see every customer interaction as an opportunity to grow wallet share. • You Know K-12 SaaS: You have 2–6+ years of professional experience inside a K-12 software company (ideally serving the US market), specifically in high-volume customer success or account management. • You are an IC Trench Worker: You enjoy the scrappy nature of early-stage startups. You want to build the playbooks, handle your own software demos, and resolve individual support tickets from absolute zero. • You are a GenAI Power User: You use Generative AI tools daily to supercharge your own professional productivity and can speak fluently about how AI is revolutionising grading. • Elite Communication: Flawless English communication with the perfect blend of patience for busy educators and commercial edge for economic buyers. • Bonus Points for: Lived classroom experience as a former K-12 teacher, school administrator, or language instructor. Past tenure at a fast-growing EdTech market leader (e.g., Edpuzzle, Innovamat, ODILO, HMH, etc.).

🏖️ Benefits

• Real-World Impact: Help millions of students receive better feedback while giving teachers their time back. • Unrivalled Growth: Join a "rocket ship" company that 10x'ed revenue last year through massive organic demand. • Flexibility: Work in a fully remote, high-trust, and autonomous culture. • Founding Influence: Work side-by-side with the founders to shape the company’s customer experience DNA. • Professional Growth: Continuous learning opportunities at the cutting edge of EdTech and Artificial Intelligence.