Customer Support Specialist

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Provide technical support and assistance for clients with incoming software-related issues • Respond to and manage incoming support tickets efficiently • Communicate with customers via the Helpdesk • Handle phone calls and video calls using Zoom/Teams to resolve issues • Troubleshoot and resolve customer issues in collaboration with Development and Onboarding teams • Guide and support customers through their onboarding journey and beyond • Document internal procedures and keep up to speed with daily software updates • Develop a strong understanding of the user experience to deliver effective support • Document and log resolutions for future reference • Collaborate within a small team, sharing information and best practices • Assist with additional business projects as required

🎯 Requirements

• 1–3 years of work experience • Strong customer service experience (essential) • Prior support desk or helpdesk experience (desirable, but not essential) • Excellent interpersonal and communication skills • Customer-first mindset with strong empathy and patience • Self-motivation and a proactive “can-do” attitude • Strong organisational skills and ability to manage multiple tickets simultaneously • Ability to see issues through to completion • Knowledge of financial or business software (desirable, but not essential) • Interest in software and technology • Excellent grammar, empathy, and professionalism • Availability Monday–Friday, 9:00am–5:30pm • Candidates must be based in South Africa

🏖️ Benefits

• Full training will be provided • Fully remote work