Technical Support Engineer

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Provide first, second and third-line technical support for broadband, WiFi and network connectivity issues • Diagnose and resolve ISP, WAN, router, wireless access point and connectivity faults • Troubleshoot technical issues remotely using structured fault-finding techniques • Take full ownership of incidents from initial report through to successful resolution • Escalate complex faults to suppliers and actively manage them through completion • Handle customer calls professionally and confidently • Communicate technical issues and solutions to customers with varying technical knowledge • Manage customer expectations throughout the support process • Prioritise incidents based on urgency, business impact and service levels • Liaise with broadband providers, telecommunications suppliers and third-party vendors • Monitor open incidents and provide timely customer updates • Maintain accurate support documentation in the ticketing system • Identify recurring technical issues and recommend service improvements • Share technical knowledge and best practices with colleagues • Contribute to improving support processes and documentation

🎯 Requirements

• Previous experience within an ISP, telecommunications or network support environment • Proven experience providing first, second or third-line technical support • Strong understanding of broadband technologies, WAN connectivity, routers, wireless networks and WiFi troubleshooting • Experience managing supplier escalations and third-party service providers • Excellent telephone communication skills with a confident, customer-first approach • Strong analytical and problem-solving abilities • Ability to work independently and stay focused through long shifts in a remote environment • Excellent written and verbal English communication skills • Experience with MikroTik networking equipment • Experience with Ubiquiti wireless solutions • Experience with Cambium Networks products • Experience with Splinx platforms • Previous experience supporting hospitality or holiday park environments • Experience supporting UK-based customers

🏖️ Benefits

• Join a specialist UK connectivity business supporting holiday parks nationwide • Work with a highly experienced and supportive technical team • Exposure to a wide range of networking and ISP technologies • Long-term career opportunities within a growing company • Fully remote working environment • Real ownership of challenging technical issues with direct impact on customer satisfaction