The Leader in Contact Center Automation.
Artificial Intelligence • Telephony • Machine Learning • Conversational AI • TTS
51 - 200
April 3
The Leader in Contact Center Automation.
Artificial Intelligence • Telephony • Machine Learning • Conversational AI • TTS
51 - 200
• Collaborate closely with Customers, Project Leads, Key Stakeholders and your team to break down abstract ideas into viable project plans. • Manage and prioritize key technical tracks of work through road mapping and goal-setting frameworks. • Ensure your team is operating effectively. Oversee, support and facilitate scrum ceremonies (backlog grooming, sprint retros, daily stand-ups and other team ceremonies). • Ensure we are shipping quality software by providing technical leadership and oversight for the execution of key customer implementations from kickoff to release. • Provide mentorship, feedback and guidance through the creation of individualized growth plans and measurable goals. • Build and support a collaborative working culture in a remote-first environment.
• You have 5+ years of software development experience. • You have a minimum of 2-4 years leading remote software engineering teams. • You're used to ownership and accountability and have driven the execution of high-value projects end-to-end. • You have a strong background in software development, you’ve built things and shipped them. You know the right time to launch and when to hold something back and you know how to ensure we’re not getting swallowed by technical debt. • You have excellent planning and communication skills and a vivid imagination. You’ve been able to translate abstract ideas into meaningful and incremental plans that project teams can align on. • You’re here to grow your team. The day-to-day is more than just tickets and you can speak to a well-established process for growth as well as the promotions you’ve championed. • A passion for making decisions with data. You know your way around Jira, Sheets and other tools and carve out the data you need to help inform key decisions. • Experience in Agile (Scrum) methodologies and ceremonies. You're a fan of incremental improvement culture and celebrating success. • Experience with Jira, Tello or Asana. We are all in on Jira and that should excite you! We strive to simplify our process to ensure minimal overhead.
• Work with cutting-edge AI technology • Collaborative and remote-first working environment • Opportunity to work with Fortune 500 customers • Fast-paced startup environment • Opportunity for mentorship and career growth
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