Team Lead – Healthcare Customer Experience

🔥 18 hours ago

🇲🇽 Mexico – Remote

💵 $6 / hour

⏳ Contract/Temporary

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Lead, support, coach, and motivate a team of customer experience representatives • Monitor day-to-day team performance and ensure productivity and quality expectations are met • Provide coaching and feedback to improve individual and team performance • Support agents with customer escalations and challenging interactions • Maintain a strong customer-focused culture across the team • Monitor attendance, adherence, performance, and overall team engagement • Identify performance gaps and work with team members on improvement plans • Communicate operational updates, expectations, and feedback clearly to the team • Collaborate with trainers and other leadership members during training and transition into production • Maintain professionalism, accountability, and strong communication in a fully remote environment • Adapt quickly to changing processes, systems, and business requirements • Support a US-based healthcare customer experience program

🎯 Requirements

• Previous Team Lead, Supervisor, or similar leadership experience in a BPO/contact center environment • BPO experience is essential • Healthcare/medical customer experience is essential • Strong customer experience background • At least 1 year of previous remote work experience • Fully bilingual in English and Spanish • Excellent spoken and written English • Strong communication, coaching, and problem-solving skills • Tech-savvy and comfortable learning and working across multiple systems • Strong organizational skills and attention to detail • A genuine team-player mentality • Comfortable working U.S. business hours • Available to start immediately • Reliable computer, internet connection, headset, and suitable remote workspace • Comfortable working as an Independent Contractor • Mexican national currently residing in México • Windows 11 PC (Mac not supported) • 16 GB RAM • Dual monitors • Webcam and wired USB headset • i5 processor or higher • Fibre internet with a wired Ethernet connection • Microsoft Teams / Office 365 • English resume submission • Completion of all hiring process stages

🏖️ Benefits

• Paid weekly in arrears • Paid training • Fully remote work setup • Backup power solution requirement for remote work