Associate Enterprise Customer Success Manager

April 24

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Restaurant365

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Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone$1. .$1

Catering Software • Restaurant Operations Software • Restaurant Accounting Software • Restaurant POS Integration • Franchising Software

201 - 500

Description

• Develop long-term relationships with enterprise level customers leading to high adoption, retention, and customer satisfaction • Attend onsite meetings, conferences, and trade shows • Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments • Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores • Responsible for reaching assigned targets for customer KPI’s • Maintain brand profiles and documentation • Participate and lead sessions at user groups and client facing webinars • Other duties as assigned

Requirements

• 3+ plus years of experience as a Customer Success Manager or equivalent • 3 to 5 years of experience in restaurant operations or equivalent • Ability to travel up to 20% • Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint • Clear communicator with a professional presence • Ability to lead through influence • Comfortable working with C-level executives • Proficient in Salesforce or other CRM • Efficient and timely with deadlines and deliverables • Strong organization and time-management skills. The ability to work independently without supervision

Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives