Customer Success Manager

April 30

Apply Now

Get a free AI resume review

Revinate

WebsiteLinkedInAll Job Openings

More than 12,000 hotels bank on Revinate to power unforgettable guest experiences and drive direct revenue.

social media • reputation management • guest reviews • hospitality • online reviews

501 - 1000

💰 $39.2M Series E on 2021-08

Description

• Superuser of all Revinate products, know it all inside out • Provide coaching and education to improve adoption of the Revinate products by every customer • Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement • Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings. • Building relationships beyond the day- to -day customer contact to ensure engagement across the organization. For example, reporting • Transparently report and track customers through the loyalty touch-point process • Bring intelligent product feedback and recommendations from customers back to the Revinate Product team • Renewals – manage renewals with existing customers, coordinating closely with Sales • Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales

Requirements

• Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential. • Strong technical knowledge, and negotiation skills • Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals • Must be a self-starter; little supervision is required. • Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy. • 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model. Hospitality experience is a plus. • 25% Travel may be required

Benefits

• Health insurance-employee premium paid 100% by Revinate • Dental insurance-employee and dependents’ premium paid 100% by Revinate • Vision insurance-employee and dependents’ premium paid 100% by Revinate • 401(k) with employer match • Short & Long Term Disability insurance • Life insurance • Paid time off • Monthly work from home stipend • Telehealth access • Employee Assistance Program (EAP)