Customer Success Representative, Trust & Owner Accounting

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RMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

☁️ SaaS

✈️ Travel

🤝 B2B

💰 Private equity on 2024-03

SaaS • Travel • B2B

RMS is a cloud-native property management system (PMS) for the hospitality industry. Trusted by over 6,000 hotels, motels, holiday parks, campgrounds, serviced apartments and multi-property operators across 70+ countries, RMS centralizes operations, reservations, payments, channel management, revenue management, reporting, and guest experience tools. The platform provides a booking engine, channel manager, RMS Pay payments and POS solutions, automation for front desk, housekeeping and maintenance, owner/trust accounting, and business intelligence to drive direct bookings, reduce disputes, and improve operational efficiency.

📋 Description

• Help customers succeed with the platform through responsive support and proactive solutions • Build strong customer relationships and deliver a seamless client experience • Provide guidance based on product developments and industry trends • Drive product adoption • Apply trust and owner accounting knowledge to support customers • Support issues involving account payments, disputes, or reconciliation work • Collaborate and share knowledge across teams to improve customer outcomes • Meet metrics including response times, customer satisfaction, and product adoption

🎯 Requirements

• Some exposure to trust and owner accounting is highly regarded • Exposure to account payments, disputes, or reconciliation work is a plus • Strong problem-solving and communication skills • Genuine empathy and patience • Proactive approach to learning and applying new knowledge • Collaborative mindset and willingness to share knowledge across teams • Track record of meeting metrics such as response times, customer satisfaction, and product adoption • Customer-first mindset and enthusiasm for helping people succeed • Experience with property management or hospitality software is highly regarded but not essential

🏖️ Benefits

• Growth and progression opportunities • Opportunity to expand scope, develop new skills, and progress career • Ownership and autonomy • Meaningful work with visible impact • Exposure to AI-enabled capabilities and modern ways of working • Flexible, hybrid working, balancing focus time at home with in-person collaboration • Inclusive and supportive culture