Service Dispatch & Operations Administrator

🔥 2 minutes ago

🇵🇭 Philippines – Remote

💵 AU$2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RunRemote

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

RunRemote is a recruitment partner that helps companies hire top-rated remote professionals from the Philippines. The firm sources, thoroughly vets, and interviews candidates to present a short list of full‑time hires who work directly for the client, promising significant cost savings (around 70%) and typically placing candidates within 3–4 weeks. RunRemote charges a one-time success fee, offers ongoing support and a 90‑day guarantee, and focuses on roles across sales & marketing, operations, finance, customer experience, HR and design.

📋 Description

• Monitor incoming customer enquiries and emails and ensure prompt action • Prepare, organise and send customer quotes • Follow up on quotes one to two days after sending • Coordinate and schedule confirmed jobs based on technician availability, job requirements, location and estimated duration • Optimise technician schedules and routes to minimise travel time and maximise utilisation • Coordinate multiple technicians across Sydney and allocate additional technicians to larger installation jobs when required • Communicate with technicians about job requirements, schedules and changes • Coordinate with customers to confirm bookings, job details and scheduling • Prepare and process supplier purchase orders • Coordinate equipment and material orders and deliveries with suppliers • Assist with invoices, supplier invoices, receipts and accounts receivable follow-ups • Maintain accurate pricing, job and customer information in Excel and business systems • Manage and update Google Calendar • Assist with CRM and job management platforms as new systems are introduced • Help manage customer enquiries through the AI receptionist system • Maintain accurate records and complete administrative tasks promptly • Provide general administrative support and assist with ad hoc projects • Potentially assist with customer and technician phone calls

🎯 Requirements

• At least 6 years of experience in office administration, operations coordination, scheduling or similar roles, supporting Australian businesses and customers • Excellent written and spoken English • Strong Excel skills and confidence working with spreadsheets, data and pricing information • Proficiency with Xero, Google Calendar and similar business management systems • Experience using CRM or field service management software • Exceptional organisation and attention to detail • Strong time management skills and ability to manage multiple priorities • Experience coordinating schedules, appointments, jobs, deliveries or field-based teams • Strong problem-solving and decision-making skills • Confident communication with customers, suppliers and internal team members via email and phone • Highly reliable, proactive and able to work independently once trained • Strong computer literacy and ability to learn new software and systems quickly • Trustworthy and honest approach, with strong accountability • Comfortable working Australian business hours and supporting a Sydney-based operation • Previous experience in HVAC, trades, construction, facilities management or another home services business is a standout skill • Experience coordinating technicians, field service or job scheduling is a standout skill • Basic bookkeeping or accounts administration experience is a standout skill • Experience with AI-powered reception or customer enquiry systems is a standout skill

🏖️ Benefits

• Great opportunities for career growth • Opportunity to work in an amazing environment • 100% remote work • Direct work with an established Australian business