Community Virtual Assistant

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RYZE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🛍️ eCommerce

💰 $1.5M Seed Round - RYZE Superfoods on 2022-03

SaaS • eCommerce

RYZE is a link-in-bio platform that lets creators, brands, and agencies build customizable mini storefronts and landing pages for social profiles. It offers drag-and-drop templates, payment integrations (Stripe, PayPal) to sell digital and physical products, booking and appointment scheduling, affiliate management, tipping and crowdfunding features, email and phone capture, and built-in analytics. The service is free to create and designed to help users monetize social traffic and manage multiple Bio Sites from one dashboard.

📋 Description

• Post & Comment Tracking — Track all posts and comments from the group daily, using moderator-flagged posts as your starting point. • Maintain clean, structured records of all community activity for downstream reporting and trend analysis. • Moderation QA — Complete the daily FB Moderator QA checklist (approx. 1+ hour/day), reviewing shift records for completeness and flagging gaps. • Help ensure moderation quality stays consistent as the community scales. • Build toward cross-training as a backup moderator for coverage gaps. • Data Categorization & Reporting — Pull monthly exports of group statistics and engagement data from Facebook. • Clean, categorize, and upload data into Notion following established taxonomy. • Support the Social Health Dashboard by ensuring the right data flows into the right places. • Maintain organized archives of removed posts in formats digestible for leadership. • Growth & Initiative Tracking — Own weekly Growth Tracking — pulling in member data, post volume, and relevant moderator notes. • Compile post and data collections for specific initiatives (launches, giveaways, new products) with full impact views. • Flag emerging trends or patterns you notice in community activity. • Administrative Support — Assist with post scheduling, SH approval housekeeping, and ClickUp/Notion organization as needed. • Support the FB Health Dashboard as it develops.

🎯 Requirements

• Proficiency in English with excellent verbal and written communication skills. • Previous experience in virtual assistance, administrative support, or customer service (experience in food service is a plus). • Comfortable using tools like Google Workspace, Trello, Slack, Excel, and order management platforms (e.g., Toast, Square, etc.). • Strong organizational skills with attention to detail. • Managed and moderated high-volume online communities, maintaining organization and ensuring discussions remained productive and aligned with community standards. • Developed and consistently followed detailed systems to maintain accuracy and efficiency when handling large amounts of repetitive data and content. • Demonstrated the ability to execute established processes exactly as written, with a strong attention to detail and minimal need for oversight. • Proficient in Notion, Google Sheets, and Facebook, with a proven ability to quickly learn and adapt to new software and digital tools. • Communicated proactively and professionally in writing, consistently meeting deadlines and maintaining a strong record of reliability and accountability. • Enjoy organizing and maintaining clean, accurate datasets, with a focus on creating systems that improve clarity, usability, and efficiency.

🏖️ Benefits

• Join Our Team • Work from anywhere in the world