Business Data Analyst (Europe Time Zone)
April 12
Description
• Provide exceptional customer support to clients through Zendesk • Troubleshoot technical issues on the Aura platform • Communicate effectively with customers and provide guidance • Collaborate with internal stakeholders to resolve complex issues and minimize escalations • Maintain knowledge base articles and documentation • Identify recurring issues and provide feedback for product improvement • Serve as liaison between customers and engineering team • Maintain customer interaction records for reporting purposes • Participate in training activities to stay current with product updates and best practices
Requirements
• Bachelor's degree in relevant field or equivalent experience • Minimum 2 years experience in customer or technical support • Proficiency in Zendesk or similar support platforms • Excellent communication skills in English • Proficient in SQL and data analysis tools • Strong problem-solving and analytical skills • Ability to work independently and manage multiple tasks • Willingness to work flexible hours as needed
Benefits
• Work remotely from anywhere in Central Europe • Opportunity to work with a startup studio focusing on cutting-edge technologies • Autonomous work environment with opportunities for learning and growth • Collaborate with diverse team of professionals and specialists • Ownership of projects and development steps
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