Accounts Receivable Finance Specialist

Yesterday

Samsara

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Pioneer of the Connected Operations Cloud

1001 - 5000

💰 Seed Round on 2014-08

Description

• Triage and/or resolve internal and external customer emails • Work closely with the Accounts Receivable team on escalated emails, efficiency gains, and collections efforts • Complete customer document requests and basic billing inquiries • Navigate efficiently through Netsuite and Salesforce in order to find information needed to resolve customer concerns • Interpret customer requests and re-route customers to the appropriate support team if necessary • Tag emails and follow an established email sorting system for accurate analytics • Follow response time SLAs and ensure customer support and satisfaction are the number one priority • Identify gaps in processes, escalate issues, and support process improvements • Collaborate with cross-functional teams • Understand and enforce all Finance policies • Ad hoc projects to support greater Finance team • Frequent collaboration with other teams to identify issues and troubleshoot solution • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• College degree • Experience with Salesforce and Zendesk preferred • 1-2 years experience in an Operations & customer support role • Excellent communication, ability to multitask, and re-prioritize on the fly • Ability to work both independently and with supervision

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. • Take a look at our Benefits site to learn more.