Technical Support Engineer - German Fluency
March 26
Description
• Become an expert on Samsara’s IoT product portfolio including hardware, software, and cloud solutions • Troubleshoot and resolve customer issues with medium to high complexity • Respond to customers in a timely manner to meet SLA goals • Partner to create and maintain customer-facing knowledge base articles • Collaborate with Engineering and Product teams for bug reproduction and testbed development • Provide feedback for product and process improvements to enhance customer experience • Champion Samsara's cultural principles and cultural growth as the company scales globally
Requirements
• B.S. in Computer Science, Engineering (Mechanical/Electrical), or another technical field • 2-5 years of experience in support, engineering, or other technical roles • Familiarity with CRMs like Zendesk or Salesforce • Comfortable interfacing with engineers and translating technical information
Benefits
• Impact industries that run the world by keeping operations running safely and efficiently • Architect your own career with rapid growth and development opportunities • Energized by the opportunity to digitize sectors of the global economy • Work with a high-caliber team at Samsara for mutual support and success
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