Technical Support Engineer

March 14

Samsara

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Pioneer of the Connected Operations Cloud

1001 - 5000

💰 Seed Round on 2014-08

Description

• Provide world-class hardware and software support experience to customers • Resolve complex customer problems and improve support across all teams • Collaborate with other support engineers in multiple locations • Become an expert on Samsara's IoT product portfolio • Troubleshoot and resolve customer issues • Respond to customers in a timely and helpful manner • Partner to author and maintain customer-facing knowledge base articles • Provide feedback to Support Management for product and process improvements • Champion Samsara's cultural principles • B.S. in Computer Science, Engineering, or other technical fields required • 6 months - 1 year of experience in support or technical roles • Bilingual English and Spanish required • Comfortable interfacing with engineers • Excellent customer service and interpersonal skills • Ability to work in a hyper growth environment • Willingness to work flexible hours during nights and weekends preferred

Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields • 6 months - 1 year of experience in support, engineering, or other technical roles • Bilingual English and Spanish is a must • Technical know-how - comfortable interfacing with engineers, translating technical concepts, working with SaaS systems • Excellent customer service and interpersonal skills • Excellent written and verbal communication skills • Strong bias for action and insistence on high standards • Ability to work in a hyper growth environment • Willingness to work flexible hours during nights and weekends is preferred • Experience with industrial systems, electronics, tinkering with cars or IoT devices is a plus • Trilingual English, Spanish and French is a plus • Familiarity with using CRMs like Zendesk or Salesforce is a plus

Benefits

• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Full time employment