EMEA Manager, Account Management

🕒 April 3

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Sanity.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🛍️ eCommerce

📱 Media

SaaS • eCommerce • Media

Sanity. io is a content platform that provides a customizable and composable content management system (CMS). Offering features like real-time collaboration, open-source editing interfaces, and seamless API integrations with popular technologies like React, Vue, and Next. js, Sanity empowers teams to create and manage content across multiple channels and platforms. Its Content Lake provides no-ops content storage and distribution, ensuring content is synced and available as data, facilitating e-commerce, marketing, and media applications. Renowned for its flexibility and support for developers and content creators, Sanity serves as a critical content infrastructure for enterprise-level businesses, enabling them to innovate and scale efficiently. With its focus on treating content as data, Sanity aims to maximize content velocity and drive business forward in the Composable Era.

📋 Description

• Lead and develop a high-performing team: Recruit, mentor, and support Account Managers, fostering a culture of accountability, learning, and collaboration. • Drive growth and retention: Oversee the team’s portfolio to meet and exceed quarterly growth targets • Strengthen operational rigor: Implement and maintain processes in Salesforce and other tools for pipeline visibility, forecasting accuracy, and performance tracking. • Guide expansion strategy: Support AMs in navigating complex accounts, preparing for key customer interactions, and crafting strategies that align with customer outcomes. • Engage with strategic customers: Join key customer conversations to reinforce business value, unblock growth opportunities and accelerate expansion cycles. • Collaborate cross-functionally: Partner with Product, Solution Architects, and Marketing to surface insights, share customer feedback, and co-develop strategies that drive expansion. • Drive business insights: Analyze KPIs and dashboards to identify trends, enable team accountability, and plan improvements. • Set the tone for excellence: Model Sanity’s values of curiosity, customer obsession, and excellence while promoting a high performance culture.

🎯 Requirements

• 5+ years of experience in enterprise SaaS account management, sales, or customer success, with 3+ years managing high-performing teams. • Proven record of driving NRR, expansion, and retention through structured account planning and execution. • Skilled at coaching teams on strategic customer engagement, consultative selling, and executive communication. • Strong business acumen and comfort leading conversations with senior executives on business value and outcomes. • Operationally strong, with experience using Salesforce to manage forecasting, pipelines, and team performance. • Excellent communicator who can influence cross-functional partners and inspire team confidence. • Proactive, empathetic leader who thrives in a fast-paced, collaborative environment.

🏖️ Benefits

• A highly-skilled, inspiring, and supportive team • Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth • A global, multi-culturally diverse group of colleagues and customers • Comprehensive health plans and perks • A healthy work-life balance that accommodates individual and family needs • Competitive salary and stock options program