Strategic Account Manager

🕒 May 6

🇧🇷 Brazil – Remote

💵 R$225k - R$375k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sardine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

💳 Fintech

Cybersecurity • Compliance • Fintech

Sardine is a cutting-edge platform focused on fraud prevention and compliance. The company offers a behavior-based system for fraud detection, identity verification, and transaction monitoring that helps leading banks, online retailers, and fintechs protect themselves from scams and financial crime. Sardine's technology integrates advanced behavioral biometrics and device intelligence to combat identity fraud, payment fraud, and account takeovers. The platform also streamlines compliance checks such as KYC (Know Your Customer) and AML (Anti-Money Laundering) transaction monitoring. Sardine's comprehensive solution empowers its clients to automate risk decisioning, identify high-risk users early, and manage fraud across the customer journey effectively.

📋 Description

• Serve as the primary point of contact for large-scale enterprise accounts, managing day-to-day needs and identifying opportunities to maximize customer ROI. • Proactively identify expansion and upsell opportunities within major accounts to meet long-term revenue and growth goals. • Own the end-to-end implementation lifecycle, coordinating with Implementation Engineers and Product Managers to ensure successful account launches. • Translate complex product and technology issues into simple, actionable solutions, and advise clients on fraud prevention and compliance best practices. • Build, track, and communicate fraud rates and system performance metrics to clients, providing strategic analysis to support long-term account growth. • Work with Solutions Architects, Data Scientists, and Data Analysts to identify new fraud typologies and communicate findings to customers. • Manage customers and act as their stakeholder within Sardine, helping maximize the value of Sardine's products and services. • Collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

🎯 Requirements

• Bachelor's degree in Business, Engineering, or a related field. • Full professional fluency in Portuguese, English, and Spanish, with strong presentation skills for virtual and in-person meetings across stakeholder levels. • 7+ years in B2B SaaS account management (Account Manager, Customer Success Manager, or Solutions Architect), ideally with a technical product in a high-growth or startup environment. • Background in at least two of: payments, fraud, crypto, or compliance — including familiarity with the Brazilian market, payment processing, fraud typologies, and KYC/AML/sanctions screening. • Strong analytical skills, with experience using BI tools and AI to inform and enhance work. • Working knowledge of API integrations, sufficient to provide first-level technical support in partnership with Integrations and Support Engineer teams. • Comfort managing requests across Salesforce, Pylon, Notion, and the Sardine Dashboard.

🏖️ Benefits

• Generous compensation in cash and equity • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off and Year-end break • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific • 4% matching in 401k / RRSP - US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend