Field Service Engineer

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. The company focuses on simplifying progress from drug discovery to manufacturing, thereby improving access to better medicine. Sartorius provides innovative laboratory instruments and consumables through its Lab Products & Services division for research and quality control in pharmaceutical and biopharmaceutical companies, as well as academic research institutes. Its Bioprocess Solutions division offers a broad product portfolio centered on single-use solutions, aiding customers in the safe and efficient manufacturing of biotech medications, vaccines, and cell and gene therapies. Headquartered in Göttingen, Germany, Sartorius operates globally with around 60 production and sales sites and employs approximately 14,600 people.

📋 Description

• Perform installations, calibrations, and preventive maintenance on Sartorius instruments at customer sites • Ensure the long-term operational readiness of the instruments • Provide on-site technical support to customers • Analyze reported faults and implement appropriate corrective actions for sustainable error resolution • Escalate complex technical issues to the appropriate support levels • Document findings according to defined processes • Prepare complete and accurate service documentation, including service reports, time tracking, and expense claims • Adhere to customer- and company-specific health and safety requirements during all service assignments • Apply standardized service procedures, quality standards, and guidelines

🎯 Requirements

• Completed vocational training as an electronics technician, mechatronics technician, or equivalent • Several years of experience in field service, maintenance, or technical support • Confident customer-facing skills • Proven ability to diagnose faults and repair mechanical and electrical systems • Strong communication skills and a customer-oriented work approach • Willingness to work flexibly and adapt to changing working hours • Willingness to travel: typically 4–5 days per week at customer sites, including overnight stays • Fluent German and English, both spoken and written • French language skills advantageous but not required • Valid driver's license

🏖️ Benefits

• Mentoring, talent discussions, and internal seminar offerings • Comprehensive onboarding including an online platform, workshops, and a buddy contact person • Communities covering numerous topics such as coaching, agile working, and yoga • Business Women network • Company car with private use • Group accident insurance • Home office workstation • Home office allowance