Facilities Associate – Property Operations, Resident Coordination

Job not on LinkedIn

🔥 6 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Scale Virtually VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Scale Virtually VA is a world-class staffing agency that specializes in providing skilled virtual assistants to help businesses streamline operations and enhance productivity. They offer customized solutions for administrative tasks, marketing, sales, and real estate services, allowing companies to focus on core revenue-generating activities. Through a comprehensive recruitment process, Scale Virtually ensures that the right talent is placed in the right roles, facilitating rapid business growth and operational efficiency.

📋 Description

• Respond to resident inquiries through phone, email, and online portals. • Log, monitor, and follow up on resident service requests and complaints. • Distribute property notices and route calls appropriately. • Monitor shared and individual email inboxes. • Enter, assign, track, and document maintenance requests and work orders. • Coordinate maintenance requests with supers, vendors, and property management staff. • Follow up on open work orders and identify delayed or stalled items. • Manage vendor access for in-unit work, inspections, and property walkthroughs. • Coordinate schedules and communicate changes among vendors, residents, supers, and property management staff. • Assist with unit turnovers, including move-in and move-out activities. • Manage operational activities with awareness of budgets, expenses, financial targets, and cost controls. • Participate in weekly accounts receivable calls and resident outreach. • Maintain accurate accounts receivable notes and outreach records. • Maintain and update property management software and digital tools. • Identify inefficiencies and implement process improvements. • Provide actionable feedback to improve systems and support technological innovation. • Coordinate emergency situations with residents, vendors, and internal teams. • Provide backup support to other properties during absences or high-demand periods. • Take on additional responsibilities supporting overall community success. • Remain responsive when occasional weekend or evening support is required.

🎯 Requirements

• Minimum 1 year of property management experience. • Previous customer service experience involving direct communication with residents, customers, or clients. • Hands-on experience using Yardi Voyager. • Hands-on experience using Maintenance IQ. • Experience coordinating maintenance requests and work orders. • Experience coordinating with vendors and property management staff. • Strong written and verbal communication skills. • Highly organized and detail-oriented. • Able to manage multiple tasks and competing priorities simultaneously. • Strong relationship-building skills with residents and team members. • Excellent follow-through and ability to monitor issues through resolution. • Comfortable working in a fast-paced property management environment. • Able to work independently without requiring constant step-by-step direction. • Availability during US business hours required. • Occasional weekend and evening working hours may be required. • Updated resume highlighting property management and customer service experience. • Brief introduction video explaining relevant experience, including hands-on experience with Yardi Voyager and Maintenance IQ. • Written response to the provided maintenance scenario.

🏖️ Benefits

• PTO • HMO • Fully Remote Work