Administrative Assistant / Customer Service

Job not on LinkedIn

3 days ago

Apply Now

Receive Emails with Similar Jobs

SEETO REALTY

WebsiteLinkedInAll Job Openings

Real Estate

SEETO REALTY is a small boutique real estate company with offices in Plano and Houston, Texas. Founded in 2010 by Michael Seeto, it provides full-service residential real estate brokerage across Texas, handling buying, selling, foreclosures, and investment transactions. The firm also offers property and management services for investors, connects properties with wholesalers, contractors, lenders and agents, and maintains listings and online tools (e. g. , mortgage calculator) including apartment locating services via a partner site.

1 - 10 employees

🏠 Real Estate

📋 Description

• Customer Interaction: Interact with customers via phone, email, chat, or in-person to provide assistance, answer inquiries, and resolve issues in a prompt and professional manner. • Problem Resolution: Listen attentively to customer concerns, identify the root cause of issues, and offer appropriate solutions or escalate complex problems to higher-level support as needed. • Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively address customer questions, provide accurate information, and offer recommendations. • Order Processing: Process orders, returns, refunds, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures. • Complaint Handling: Handle customer complaints with empathy and diplomacy, striving to turn negative experiences into positive outcomes while maintaining customer satisfaction. • Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system or database. • Cross-selling and Up-selling: Identify opportunities to promote additional products or services to customers based on their needs and preferences, thereby maximizing sales and revenue. • Feedback Collection: Gather and relay customer feedback to the appropriate departments (e.g., product development, marketing) to help improve products, services, and processes. • Quality Assurance: Ensure high-quality customer service by adhering to established service standards, protocols, and performance metrics (e.g., response time, customer satisfaction ratings). • Team Collaboration: Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries or resolve issues that require cross-functional support.

🎯 Requirements

• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate information clearly and effectively. • Empathy and Patience: Demonstrated empathy, patience, and emotional intelligence in dealing with diverse customer personalities and resolving conflicts. • Problem-Solving Abilities: Strong analytical and problem-solving skills to assess situations, identify solutions, and make informed decisions under pressure. • Attention to Detail: Keen attention to detail in accurately documenting customer interactions, processing orders, and maintaining records. • Adaptability: Flexibility to adapt to changing priorities, customer needs, and business requirements in a dynamic and fast-paced environment. • Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively address customer questions, provide accurate information, and offer recommendations. • Order Processing: Process orders, returns, refunds, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures. • Complaint Handling: Handle customer complaints with empathy and diplomacy, striving to turn negative experiences into positive outcomes while maintaining customer satisfaction. • Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system or database. • Cross-selling and Up-selling: Identify opportunities to promote additional products or services to customers based on their needs and preferences, thereby maximizing sales and revenue. • Feedback Collection: Gather and relay customer feedback to the appropriate departments (e.g., product development, marketing) to help improve products, services, and processes. • Quality Assurance: Ensure high-quality customer service by adhering to established service standards, protocols, and performance metrics (e.g., response time, customer satisfaction ratings). • Team Collaboration: Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries or resolve issues that require cross-functional support. • Continuous Learning: Stay updated on product knowledge, industry trends, and customer service best practices through training sessions, self-study, and participation in professional development activities.