Commercial Account Manager

Job not on LinkedIn

🔥 15 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sendmarc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 $7M Series A - Sendmarc on 2023-02

Cybersecurity • SaaS • B2B

Sendmarc is a cybersecurity company that provides a SaaS platform to manage email authentication and protect organizations from phishing, spoofing, and brand impersonation. The platform simplifies DMARC, SPF, DKIM, BIMI management, offers lookalike-domain monitoring, breach detection, and multi-tenant solutions for MSPs, OEMs, and enterprises, delivering real-time visibility, policy enforcement, and analytics to improve deliverability, compliance, and email security.

📋 Description

• Own and manage a portfolio of existing Sendmarc customers as their primary commercial contact • Lead renewal negotiations, including pricing, contract terms, and timing, protecting and growing account value • Build trust-based relationships with key stakeholders, from day-to-day contacts through to economic buyers and procurement • Drive retention and proactively manage churn risk • Identify and close upsell and cross-sell opportunities across the Sendmarc product suite • Act as the first point of contact for general account, billing, and commercial queries • Run regular check-ins, strategic reviews, and quarterly business reviews (QBRs) • Coordinate with Technical Account Management, Support, Product, Sales, and Marketing to advocate for customer needs • Keep the HubSpot CRM up to date with notes, next steps, renewal status, and forecast • Feed insights back into Account Management processes to improve retention and customer experience

🎯 Requirements

• 3+ years in Account Management, Customer Success, or a similar commercial, client-facing role (SaaS or cybersecurity preferred) • Proven track record owning renewals and pricing negotiations, and driving upsell and cross-sell • Comfortable managing a portfolio spanning SMB through enterprise accounts • Confident, commercially sharp communicator, able to speak to both technical and non-technical stakeholders without needing to own the technical detail • Tech-savvy enough to understand and articulate product value • Experience with CRM tools; HubSpot in particular is an advantage • Strong organizational skills and attention to detail • Comfortable owning a full account portfolio • Based in South Africa, ideally Johannesburg or Cape Town

🏖️ Benefits

• Fully remote work arrangement • Permanent employment