Incident Manager

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sequoia Connect

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Sequoia Connect is a company that specializes in IT advisory and talent services particularly focused on digital transformation. They provide headhunting services for technology specialists, IT consulting, and recruitment process outsourcing. With operations spread across multiple countries including the USA, Mexico, India, and regions in Latin America, they connect technologists with global companies. They aim to optimize processes, reduce operating costs, and maintain high standards of technological innovation. Sequoia Connect supports digital transformation for both multinational corporations and agile startups, serving over 700 clients across 50+ countries.

📋 Description

• Communicate with technology teams and business partners regarding processes, incident notifications, and capacity planning • Manage, coordinate, and test Disaster Recovery (DR) plans • Create reports and analyze incident, change, and problem tickets to identify trends and process improvements • Participate in Agile process transformation as an Availability/Process Team member • Manage critical technology incidents and drive process improvements across the organization

🎯 Requirements

• College or University degree and/or relevant proven work experience • Financial Services Industry experience • Knowledge and application of the ITIL methodology • Knowledge of the Service-Now ticketing system • Strong organizational, analytical, active listening, and problem-solving skills • Ability to work independently and collaboratively while adapting to change • Strong proficiency with Microsoft Office applications/tools (Word, Excel, PowerPoint, SharePoint, Visio) • Ability to create and present system availability data in Excel and PowerPoint, including Pivot Tables, Pivot Charts, and PowerPoint graph analysis • Resilience, emotional intelligence, and focus on agile delivery • Deep understanding of the difference between coding and engineering • Familiarity with cloud-native foundations or AI coding assistants • Advanced oral English • Advanced Spanish • Excellent verbal and written communication

🏖️ Benefits

• Flexible work arrangement with remote option • Continuous learning and professional growth opportunities • Exposure to high-impact projects and complex engineering challenges • Collaboration with international teams across global delivery centers