April 26
• Diagnose issues customers are experiencing with Shakepay • Have a thorough understanding of our products, features, and processes • Collaborate with other team members to resolve customer inquiries • Relay feedback about the customer’s experience to other teams • Investigate suspicious activity, gather information, and take appropriate actions to prevent fraudulent activity • Demonstrate care and empathy while engaging with customers • Engage with customers directly via chat and email • Attend training sessions and other meetings with the customer support and operations teams • Communicate and interact with other teams through Slack and Google Meet • Help with technical issues like 2FA, Mailgun, Twillo • Assist with KYC (account verification) requests • Provide support to customer support trainees • Approve e-Transfer accounts, replay pending e-Transfers
• 1+ years of experience in a customer support role • Adaptability to change • Strong attention to detail • Excellent written & verbal communication skills
• Competitive compensation (every shaker owns stock options) • Benefits (health, dental, paramedical, disability, etc) • Generous vacation time • Work remote: work from anywhere in Canada
Apply NowOctober 2, 2023
11 - 50