Senior People Generalist

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ShipBob, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

🚗 Transport

💰 $200M Series E on 2021-06

Consulting • Marketing • Transport

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

📋 Description

• Maintaining accurate, up-to-date employee records across the HRIS and all People systems (employment profile changes, T&A, employment paperwork) — proactively flagging and fixing data discrepancies. • Processing employment, confirmation, and employment verification letters, and processing approved compensation changes with accurate documentation retention. • Administering the XOXO voucher process and supporting the SPIFF reward program. • Supporting India benefits administration in coordination with carriers and Finance, and assisting with accurate Provident Fund, Pension Scheme, and other statutory filings. • Owning audit readiness — performing periodic audits of HR files and records, maintaining compliance postings, and assisting with statutory audit preparation as directed. • Monitoring completion of compliance and COE-assigned trainings, following up with employees and managers to ensure timely closure, and supporting POSH training logistics. • Running standard People reports and supporting the HRBPs with data extraction and formatting for leadership decks and dashboards. • Facilitating the PS&O segment of ShipBob University (new hire orientation), educating joiners on benefits, policies, and HR processes. • Conducting new hire connects at defined intervals and tracking probation and confirmation timelines, flagging upcoming deadlines to the HRBPs. • Supporting the end-to-end offboarding process for all exits (PSC ticket, checklist, HRIS update, payroll notification, exit coordination), including exit interview logistics and data collation, and sharing findings with the HRBPs. • Supporting the HRBPs with performance management processes and outcome tracking (warnings, PIPs, APR ratings), including related manager communications and documentation. • Helping employees navigate career-planning resources and escalating development conversations to the HRBPs as appropriate. • Serving as the first point of contact for employees and front-line managers on queries and concerns — resolving routine matters directly and escalating complex or sensitive matters to the HRBPs. • Supporting the planning and execution of employee engagement activities, recognition programmes, and India Culture Committee coordination. • Preparing engagement survey materials, slide decks, and employee communications; creating and maintaining ShipBob Connect Help Articles and internal HR pages. • Supporting the development and delivery of training content in collaboration with the HRBPs and OED. • Leveraging AI tools such as Claude and Replit to work smarter across People Operations — drafting, reporting, content creation, data analysis, and everyday workflows. • Identifying repetitive or manual processes and proposing (or building) AI-assisted and automated solutions in partnership with the PS&O team. • Supporting the adoption, maintenance, and improvement of AI-enabled People tools used by the India team, such as internal portals and dashboards. • Staying current on emerging AI capabilities relevant to HR operations and sharing learnings with the team. • Additional duties and responsibilities as necessary.

🎯 Requirements

• A minimum of 5–7 years of experience in Human Resources, HR Operations, or a generalist people role. • Bachelor's or master's degree in business administration, Human Resources, or a related field. • Hands-on experience with HRIS platforms (ADP or equivalent); comfortable learning new systems quickly. • Solid understanding of India HR compliance basics — Provident Fund, POSH & Labour code regulations. • Strong attention to detail and a track record of accurate, timely execution across multiple workstreams. • Excellent verbal and written communication skills; able to handle sensitive situations with tact and professionalism. • Proficient Excel skills; passionate about leveraging AI, comfortable running reports, formatting data, and supporting analysis. • Can-do attitude — picks up new tasks quickly, follows through without being chased, and escalates at the right moment. • High integrity and confidentiality. • Can quickly establish rapport and trusting relationships. • Able to take action, even with ambiguous situations. • Ability to deliver a training solution as and when required. • Ability to handle and manage matters effectively.

🏖️ Benefits

• Medical, Term & Accidental Insurance • All Purpose Leave (casual & sick time): 12 days • Earned Leave: 15 days • Public Holiday: 12 days • Generous Maternity & Paternity Leave • Quarterly Wellness Day • Work From Home Allowance