Sales Engineer charging solutions (Germany)

March 19

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Smappee

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🌏 Make the energy transition and smart grid (r)evolution happen. #energy #EVcharging #managementplatform #allinone

energy management system • smart energy management • energy monitor • EV charging solutions • charging station

11 - 50

💰 $2.7M Series A on 2016-01

Description

• Product Support: - Serve as a technical resource for certified installers, offering guidance and assistance for complex installations, integrations, or troubleshooting scenarios. - Ensure that installers have a deep understanding of the technical aspects of Smappee's solutions, including system configuration, integration with existing infrastructure, and troubleshooting techniques. - Conduct thorough analysis and diagnosis of technical problems, escalating complex issues to the appropriate internal teams, such as engineering or product development. - Collaborate closely with cross-functional teams to ensure prompt resolution of issues and maintain high levels of satisfaction. - Maintain a comprehensive knowledge of Smappee's products, features, and compatibility with different systems to assist customers effectively. • Technical Sales Support: - Foster strong relationships with certified installers, providing ongoing support, training updates, and product knowledge sharing. - Collaborate with the sales team to understand customer requirements and provide technical solutions that align with their needs. - Demonstrate the value and capabilities of Smappee's products to potential customers through technical presentations, demonstrations, and consultations. - Collaborate with the sales team to identify opportunities for certified installers to contribute to sales efforts and provide post-sales support to customers.

Requirements

• Bachelor's degree (or equivalent background) in a relevant technical field, such as electrical engineering/trade or a related discipline. • Strong technical aptitude with the ability to understand complex technical concepts and articulate them in a clear and concise manner to both technical and non-technical audiences. • Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships. • Analytical and problem-solving skills to diagnose and resolve technical issues effectively. • Ability to work independently, prioritise tasks, and manage multiple projects simultaneously. • Familiarity with energy monitoring, smart home devices, or renewable energy technologies is a plus. • Willingness to travel for face to face training, customer visits, trade shows, and industry events (including Internationally).

Benefits

• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving • A chance to participate in team activities and companywide events • A German contract with remuneration according to experience, completed with benefits such as a car allowance, meal allowance and WFH allowance • Through profit participation you can benefit financially from the success and growth of the organization • A job where you can truly contribute to a better planet