Payment Resolution Specialist

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 $7.2k - $7.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smart Apartment Data

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Smart Apartment Data is a leading nationwide provider of comprehensive and accurate multifamily data and analytics. Trusted by over 10,000 industry professionals, it offers a robust platform designed to help real estate professionals, investors, and property managers make informed decisions and uncover lucrative opportunities. The platform supplies detailed insights into apartment communities, market trends, and occupancies, facilitating tasks such as investment analysis, competitor benchmarking, and property management. Smart Apartment Data empowers users with powerful intelligence tools for tracking industry changes and identifying sales opportunities, ensuring they remain ahead of their competitors in the multifamily real estate market.

📋 Description

• Make outbound calls to customers regarding overdue balances. • Follow up by email when needed and maintain consistent contact until accounts are resolved. • Ask direct questions to understand payment delays and objections. • Work with customers to secure payment commitments or appropriate payment arrangements. • Follow up on missed or delayed payment commitments. • Maintain accurate notes, account updates, and next steps. • Work toward daily and weekly collections targets and KPIs.

🎯 Requirements

• 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. • Experience actively handling overdue or delinquent accounts and making outbound collections calls. • Experience securing payment commitments and following up until resolution. • Comfortable handling objections and having firm conversations about payment. • Strong verbal communication skills with clear, understandable spoken English. • Persistent and confident without being rude or aggressive. • Able to communicate directly and professionally. • Strong follow-through and accountability. • Comfortable working with collections targets and performance metrics. • Experience must not be primarily in Accounts Receivable, Billing, Credit Analysis, or Credit Control with collections only as a secondary responsibility. • Experience must not be primarily clerical, reconciliation, or data-entry work rather than actively managing overdue accounts, making collections calls, and securing payment commitments.

🏖️ Benefits

• Fully remote • Philippines-based candidates only