Director, Product Operations (Remote Eligible)

April 2

Smartsheet

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Modern work management platform

productivity • collaboration • achievement • innovation • effectiveness

1001 - 5000

Description

• Build a strong foundation of collaboration and partnership with cross functional leaders and stakeholders. • Streamline and coordinate our product release process and tools in partnership with our Sales, Customer support, and Marketing teams. • Partner with Product, UX, and Engineering leaders to oversee and continuously improve our rhythms of business including weekly and quarterly business reviews, quarterly planning, and metrics reviews. • Be a role model for building and testing solutions in Smartsheet, pushing the boundaries of our product to solve our operational needs. • Improve the way we communicate across and between product, engineering, and key stakeholders to ensure alignment and clarity of roles and responsibilities. • Manage and develop tools and best practices that support product design and development activities, such as work tracking, milestone tracking, and release tracking. • Define and govern best practices around goal-setting to help teams improve how they determine and define ambitious goals and track their outcomes with measurable results. • Monitor and report on key operational metrics, identifying areas for improvement and designing and implementing initiatives to address gaps and drive continuous improvement. • Recommend and develop training programs and materials to onboard new product team members, communicate best practices and drive process improvements. • Act as a trusted advisor and thought partner to leadership across the Product, UX and Engineering organization, supporting informed decisions and aligned direction.

Requirements

• 6+ years of experience in Product Operations, with at least 3 years in a people leadership role. • Experience being the direct owner and driver of product planning, tracking, and release processes. • Outstanding communication and interpersonal abilities, capable of working effectively with cross-functional teams and stakeholders at all levels. • Excellent leadership and persuasion skills and the ability to lead without direct authority. • Deep understanding of the needs of different stakeholders in a Prod/Eng/UX organization, from executive leadership to ICs. • Proven track record of measurable process improvement and operational efficiency. • Proven track record of identifying and mitigating operational risks that may impact product delivery timelines and quality. Ability to proactively address issues and bottlenecks. • Radical simplification mindset. • Excellent analytical, problem-solving, and decision-making skills, with the ability to interpret data and insights to inform strategies. • Proven ability to facilitate strategic prioritization and bridge between strategy and execution, ensuring plans translate into effective actions. • A customer-centric approach, with a focus on delivering exceptional value and experience through product offerings. • Track record of making difficult decisions and tradeoffs in the face of ambiguity and incomplete data. • Experience building operational tools in Smartsheet.

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees • Equity - Restricted Stock Units (RSUs) for eligible roles • Lucrative Employee Stock Purchase Program (15% discount) • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental Sick Leave • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to LinkedIn Learning online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)