SMG - Service Management Group
Enterprise Experience Management
Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management
201 - 500
💰 Private Equity Round on 2021-10
Support Engineer
May 8
SMG - Service Management Group
Enterprise Experience Management
Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management
201 - 500
💰 Private Equity Round on 2021-10
Description
• Handle client requests through tickets and calls • Provide input and recommendations to internal teams • Work in a fully remote environment with a diverse team • Aim for 100% customer satisfaction • Analyze and resolve client-provided data issues
Requirements
• 2+ Years Experience working in a high-volume technical customer support role • Experience supporting applications or large-scale systems preferably in a SaaS environment • Experience supporting and troubleshooting Web based applications • Ability to learn new technologies and solutions • Experience providing 24x7 application support • Excellent knowledge of English
Benefits
• Work hard, have fun environment • Ample opportunities to learn and grow • Fully Remote, fulltime position • Unlimited PTO • Diverse, experienced, friendly team • Equal opportunity employer with inclusive work environment
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