Technical Customer Support Engineer - Weekend Support

March 23

Snowplow

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The behavioral data platform powering your data journey.

Web analytics • Data warehousing • Web and event analytics • Data pipeline and algorithm design and execution • Hadoop

51 - 200

Description

• Highly technical, data-savvy and data-driven Support Engineer role • 24x7 support for global customer base • Providing proactive and reactive help, identifying product issues, resolving client problems, upgrades, and infrastructure management • Working with a wide range of technologies and becoming a specialist over time • Collaborating with a diverse global team • Demanding and varied role that requires problem-solving, communication, and technical expertise • Supporting a technology stack with multiple external dependencies

Requirements

• Calm in a crisis, flexible, and able to prioritize effectively • Passionate about programming, web development, and web apps • Proficient in UNIX, Linux, JavaScript, AWS, GCP • Qualified in Computer Science or data-related field, experienced in security, documentation, and process • Strong communication skills with a focus on customer success and innovation • Keen to learn, exercise technical skills, and build a career in technical support

Benefits

• Competitive package, including share options • Flexible working • Generous holiday allowance no matter where you are in the world • Mental health support including therapy sessions • MacBook and home office equipment allowance • 1 week of volunteering a year for a cause you feel passionate about • Enhanced Family leave