CO Analyst, Customer Care, German

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Provide customer service support in the customer care process • Respond to customer contacts via defined channels • Liaise with the business on customer relationship management using Salesforce functionalities • Register and consider customer complaints • Monitor work queues for new requests • Escalate issues when needed • Complete assigned tasks within SLA targets

🎯 Requirements

• Bachelor’s degree or higher from an accredited university • 1–2 years of equivalent work experience in customer-facing roles • Customer-facing B2B experience is nice to have • Experience in complaints handling and customer issue resolution • Previous experience working with SAP, especially the OTC module • Previous experience working with Salesforce • Fluent in German and English • Previous customer-facing experience in a B2B environment, customer issue resolution, or complaints is preferred • Experience with supply chain and logistics is nice to have • Strong problem-solving skills • Ownership • Organizational skills • Collaborative team-player skills

🏖️ Benefits

• Employee choice to work remote, on site, or hybrid • Programs supporting physical and financial well-being • Competitive pay and benefits • Equal opportunity employer valuing diversity