Partner Care – Senior

Job not on LinkedIn

🔥 6 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 Post-IPO Equity on 2021-08

Consulting • Healthcare • Manufacturing

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Support Sophos partners through telephone and email correspondence while meeting department standards • Respond promptly and professionally to partner inquiries about Sophos products and services • Provide accurate information about product features, specifications, and post-sales matters • Collaborate with Customer Care, Sales, Licensing, SalesOps, and Technical Support • Listen to partner feedback and escalate issues for resolution • Identify upsell and cross-sell opportunities • Develop and maintain relationships with key partners • Meet or exceed performance targets • Document partner interactions and maintain quality-standard records • Use Salesforce to record activities and update partner case progress daily • Handle partner complaints and escalations • Help develop new or revised processes and procedures • Participate in team and departmental meetings and recommend improvements • Follow Sophos Support Services best practices

🎯 Requirements

• Proven experience in a customer service or support role, preferably in the cybersecurity industry • Strong written and verbal communication skills • Ability to convey technical information to non-technical individuals • Excellent problem-solving and troubleshooting abilities • Ability to work effectively in a fast-paced, team-oriented environment • Strong organisational and time management skills • Ability to build and maintain relationships with partners • Ability to lead partners through issue resolution via phone, chat, and email • Ability to handle escalated calls using good judgment • Collaborative team-player attitude • Experience working within a matrix structure • Legal authorization to work in the Philippines without employer sponsorship

🏖️ Benefits

• Remote-first working model • Employee-led diversity and inclusion networks • Annual charity and fundraising initiatives • Volunteer days • Global employee sustainability initiatives • Global fitness and trivia competitions • Global wellbeing days • Monthly wellbeing webinars and training • Equal-opportunity and recruitment-process adjustments