Customer Support Representative

Job not on LinkedIn

🔥 2 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Serve as the primary point of contact for customer and supplier inquiries via phone and email • Handle medium-volume inbound calls and ensure professional, courteous customer interactions • Troubleshoot and resolve inquiries related to orders, sales, and basic technical or system issues • Correspond with customers through Jira Service Management or similar ticketing platforms • Accurately log call outcomes, customer interactions, and case updates in CRM systems • Work across multiple internal systems, dashboards, and tools to resolve customer concerns • Identify recurring issues or patterns and escalate insights to the appropriate teams • Ensure compliance with internal processes, documentation standards, and service-level expectations

🎯 Requirements

• Previous experience in a call center or customer support role • Strong verbal and written English communication skills • Ability to handle objections and manage customer expectations professionally • Experience working with CRM and ticketing systems (e.g., Jira, Zendesk, or similar) • Comfortable navigating multiple systems and tools simultaneously • High attention to detail with strong documentation and compliance awareness • Solid problem-solving skills and the ability to learn new products and processes quickly • Ability to work effectively in a high-volume, target-driven environment

🏖️ Benefits

• Work from Home • Monday to Friday schedule • Philippine holidays