Mandarin Product Support, Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Serve as the primary point of contact for China-based customers regarding product-related inquiries and operational concerns • Guide new customers through the onboarding process and provide support leading up to and during go-live • Assist customers in understanding and effectively using the company’s products and services • Conduct or support customer training, product walkthroughs, and onboarding discussions in Mandarin • Respond to customer questions and provide timely updates regarding reported concerns or issues • Gather relevant information from customers and coordinate with internal Product, Engineering, and Support teams when further investigation or escalation is required • Track customer concerns and follow through with internal teams to help ensure issues are addressed appropriately • Communicate resolutions, updates, and next steps clearly to customers • Support customer adoption by helping users become familiar with product features, processes, and expected workflows • Maintain professional and effective communication with customers throughout the support and onboarding process • Participate in internal meetings and communicate with colleagues in English through verbal and written channels

🎯 Requirements

• At least 3 years of experience in customer support, product support, or a similar customer-facing role • Highly fluent Mandarin communication skills, equivalent to a native Mainland China Chinese speaker, with the ability to confidently handle customer conversations, meetings, training sessions, and onboarding discussions • Good English communication skills for internal meetings, collaboration, and email correspondence • Strong customer service orientation with the ability to communicate professionally and clearly with customers • Comfortable assisting customers throughout onboarding, implementation, go-live, and ongoing product usage • Able to understand customer concerns, gather relevant information, and coordinate with internal teams for resolution • Strong coordination and follow-up skills when working across Product, Engineering, and Support teams • Organized, responsive, and capable of managing multiple customer inquiries and follow-up activities

🏖️ Benefits

• Work from Home • Monday to Friday, 9:00 AM to 6:00 PM (Manila Time) • Following Philippine Holidays