Technical Account Manager

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SPS Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

☁️ SaaS

💰 $7.5M Series unknown on 2007-06

Logistics • Consulting • SaaS

SPS Commerce is a SaaS company that operates an intelligent supply chain network connecting retailers, brands, manufacturers, distributors, and logistics providers. It provides cloud-based EDI/B2B data connectivity, APIs, order and fulfillment orchestration, analytics, and embedded AI (SPS MAX) to automate workflows, ensure compliance, onboard trading partners, and improve retail supply chain performance and visibility.

📋 Description

• Build and maintain collaborative, operational relationships with suppliers, retailers, and internal SPS teams • Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects • Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends • Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities • Maintain appropriate communication with key stakeholders in the account portfolio, including facilitation of business reviews • Reduce demand for support through proactive customer engagements, data monitoring, and increased success rates • Act as a technical elevation point of contact for designated accounts and coordinate with internal teams to reach issue resolution

🎯 Requirements

• Bachelor’s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience • Ability to work successfully with key stakeholders across all levels and functions • Strong verbal and written communication skills, including the ability to influence others and professionally represent the organization internally and externally • Strong project leadership, analytical, and quality improvement skills • Ability to work with minimal supervision, take initiative, and set priorities in a demanding, fast-paced environment • Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work • Advanced knowledge of SPS Commerce programs, systems, and processes preferred • Bachelor’s degree strongly preferred

🏖️ Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security • Benefits are country-specific and aligned with local laws and market practices • Training and visibility across roles • Resources to succeed • Diverse career paths and growth opportunities