Bilingual Medical Administrative Virtual Assistant

🔥 0 minutes ago

🌐 Nicaragua, Colombia, +4 more countries – Remote

🇳🇮 Nicaragua – Remote 🇨🇴 Colombia – Remote 🇭🇳 Honduras – Remote 🇵🇪 Peru – Remote 🇸🇻 El Salvador – Remote 🇬🇹 Guatemala – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Schedule appointments and coordinate new patient appointments • Manage appointment-related follow-ups and patient communication • Respond to patient emails professionally and promptly • Conduct outbound patient calls when necessary • Follow up on missed, unanswered, or unrecovered calls • Provide bilingual patient support in English and Spanish • Monitor incoming patient reviews across applicable platforms • Respond to reviews while maintaining professionalism and HIPAA compliance • Manage automated thank-you responses for 4- and 5-star reviews • Review 1-, 2-, and 3-star feedback and help prepare professional, HIPAA-conscious responses • Identify recurring feedback trends and patient-experience improvement opportunities • Review and analyze patient calls • Identify missed opportunities, communication issues, and improvement areas • Assist with reporting and operational analytics • Analyze workflows, patient communication trends, and performance data • Identify efficiency and process-optimization opportunities • Provide data- and observation-based insights and recommendations • Work alongside VoIP and AI systems • Support AI, automation, and technology-driven workflows • Ensure effective human follow-up and decision-making alongside automation • Adapt to new systems, technologies, and evolving processes

🎯 Requirements

• Previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Medical Receptionist, or similar healthcare administrative professional • Hands-on experience with ModMed is mandatory • Fluent English and Spanish, both written and spoken • Strong experience with appointment scheduling and new patient coordination • Experience handling inbound and outbound patient communication • Comfortable making outbound calls and following up with patients • Strong email communication and customer service skills • Experience working with patient reviews or reputation management is preferred • Understanding of HIPAA and the importance of protecting patient information • Comfortable working with technology, including AI tools, automation, and VoIP systems • Strong analytical and problem-solving skills • Ability to think independently and identify opportunities for improvement • Business development mindset and ability to think strategically about patient engagement and practice growth • Excellent attention to detail and organizational skills

🏖️ Benefits

• Remote work • Full-time contractor position (40 hours per week) • Negotiable pay rate depending on skillset and experience