Virtual Assistant – Patient Care Coordinator, Outpatient Mental Health

🔥 14 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Serve as the primary point of contact for patients and families seeking outpatient mental health services • Manage approximately 10 telephone calls per day, including appointment scheduling, patient inquiries, and general intake questions • Monitor, triage, and clear the central practice email inbox daily • Initiate, track, and complete 1 to 2 insurance prior authorizations daily • Coordinate lab orders, requisitions, and diagnostic results with Quest Diagnostics • Facilitate administrative communications between providers, pharmacies, external labs, and patients • Manage patient charts, scheduling calendars, intake paperwork, and clinical administrative tasks within Charm EHR • Coordinate with Headway billing team on patient billing details, insurance profile updates, and claims administration • Maintain accurate records and proactively follow through on operational checklists • Support the core lead provider and per diem clinician across a panel of over 300 patients

🎯 Requirements

• Hands-on experience with Charm EHR or similar behavioral health/outpatient EMR platforms • Familiarity with Headway billing workflows • Demonstrated experience submitting and tracking insurance prior authorizations for outpatient medications or clinical care • Experience managing diagnostic lab ordering and tracking via Quest Diagnostics or similar lab networks • Exceptional verbal and written English communication • Empathetic, patient tone suitable for mental health care • High degree of self-organization and comfort managing continuous administrative tasks independently • Preferably female virtual staff