Junior Customer Success Analyst

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Starian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2025

🏗️ Construction

⚖️ Legal

💼 Consulting

💰 $118.1M Private equity on 2025-09

Construction • Legal • Consulting

Starian is a SaaS company that builds, acquires and operates specialist software ecosystems to boost productivity, process management and standardization for enterprises. It offers integrated vertical solutions for the construction industry, legal departments, operational efficiency and governance & compliance, using automation, data analytics, AI and robotic monitoring to streamline workflows and manage risk. Starian serves thousands of B2B customers internationally and focuses on end-to-end, sector-specific platforms that connect pre-construction to post-sale, legal process automation, and ethics/compliance channels.

📋 Description

• Lead onboarding, activation, and implementation processes for new customers • Guide customers throughout their journey, ensuring engagement and platform adoption • Monitor metrics such as activation, Health Score, churn, and expansion opportunities • Manage a customer portfolio, strengthening relationships and identifying retention, renewal, and growth opportunities • Help customers realize value from the platform, ensuring a successful experience • Collaborate with Product and Support teams, sharing customer insights

🎯 Requirements

• Bachelor’s degree in Advertising, Marketing, Communications, Business, or related fields • Experience in the SaaS industry • Previous experience in Customer Success or a post-sales role, particularly with implementation and customer portfolio management • Intermediate proficiency with Microsoft tools (Word, Excel, PowerPoint, SharePoint, etc.) • Availability for occasional travel • Courses or certifications in Customer Success, sales, or related fields (a plus) • Knowledge of or experience with AI applied to Customer Success (a plus) • Experience working with metrics such as Health Score, activation, churn, NPS, and onboarding (a plus) • Fluency in Spanish or English (preferred)

🏖️ Benefits

• Meal allowance/meal voucher • Health and dental insurance • Home office allowance • Profit-Sharing and Results-Based Bonus • Setup Kit voucher • Life insurance • Birthday day off • GoGood | Conexa • Health and wellness promotion program • Partnerships and discounts • 100% remote work within Brazil