Stellar Cyber
Empowering lean security operations teams of any skill to successfully secure their environments. WE ARE HIRING!
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💰 $38M Series B on 2021-11
Sr. Technical Support Engineer-EMEA
March 19
Stellar Cyber
Empowering lean security operations teams of any skill to successfully secure their environments. WE ARE HIRING!
-
💰 $38M Series B on 2021-11
Description
• Serve as a primary point of contact for technical assistance • Diagnose troubleshoot, and resolve complex technical issues • Collaborate with cross-functional teams • Create and maintain technical documentation • Lead troubleshooting sessions and on-site visits • Stay up to date with cybersecurity trends • Participate in product development and testing • Collaborate with clients for product enhancements • Maintain a positive support experience for clients
Requirements
• Bachelor’s degree in computer science or related field • Proven experience in technical support roles • Expertise in configuring, operating, and troubleshooting cybersecurity solutions • Proficiency in analyzing network traffic and system events • Strong knowledge of operating systems and networking protocols • Excellent problem-solving skills • Exceptional customer service and communication skills • Strong organizational skills
Benefits
• Fast-growing company • Opportunities for career growth • Be part of a very fast-growing team • Stay up to date with the latest cybersecurity trends
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