Empowering lean security operations teams of any skill to successfully secure their environments. WE ARE HIRING!
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💰 $38M Series B on 2021-11
April 21
Empowering lean security operations teams of any skill to successfully secure their environments. WE ARE HIRING!
-
💰 $38M Series B on 2021-11
• Serve as a primary point of contact for clients seeking technical assistance, providing exceptional support via phone, email, chat and remote sessions. • Diagnose troubleshoot, and resolve complex technical issues related to Stellar Cyber’s products and solutions. • Collaborate closely with cross-functional teams, including Engineering and Product Management, to escalate and expedite resolution of critical issues. • Conduct in-depth analysis of client systems, logs, and network data identify root causes and recommend effective solutions. • Create and maintain detailed technical documentation, knowledge base articles, and best practices to assist clients and internal teams. • Lead and participate in remote troubleshooting sessions and on-site visits to address escalated technical challenges and provide advanced technical training. • Continuously stay up to date with the latest cybersecurity trends, threat landscapes, and industry best practices to provide proactive guidance to clients. • Participate in the development and testing of new product features, providing valuable feedback to enhance product functionality and usability. • Collaborate with clients to identify opportunities for product enhancements and improvements, conveying client feedback to Product Management. • Maintain a strong customer-focused mindset, always ensuring a positive and productive support experience for clients.
• Bachelor’s degree in computer science or related field • Proven experience in technical support roles within the cybersecurity or IT industry, with a focus on advanced technical troubleshooting and issue resolution. • Expertise in configuring, operating, and troubleshooting a wide range of cybersecurity solutions, including firewalls, intrusion detection/prevention systems, SIEM, anti-malware tools, and encryption technologies. • Proficiency in analyzing network traffic, logs, and system events to identify and mitigate security threats and vulnerabilities. • Strong knowledge of operating systems (Windows, Linux), networking protocols, and cloud environments (AWS, Azure). • Excellent problem-solving skills and a structured approach to issue resolution with the ability to effectively communicate complex technical concepts to non-technical audiences. • Exceptional customer service and communication skills, with the ability to empathize with clients and provide clear, concise, and accurate technical guidance. • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Pre-IPO Stock Options • Medical, Dental & Vision care • 401(k) • Employee Assistance Program • Employee Discount Program • Life Insurance • Paid time off • Referral Program • Rewards and Recognition Program
Apply NowApril 18
2 - 10
April 18
51 - 200
April 18
501 - 1000
🇺🇸 United States – Remote
💵 $54k - $66k / year
💰 $41M Series C on 2014-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
April 17
201 - 500