Customer Success Manager - DACH

April 12

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Storyblok

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Empower developers & marketers to create standout content experiences across any digital channel

CMS • Content Management System • headless CMS • SaaS • headless e-commerce

201 - 500

Description

• Join Our Team as a Customer Success Manager at Storyblok! • Are you passionate about building strong customer relationships and exceeding their expectations? Do you thrive in a dynamic environment where collaboration and innovation are encouraged? If so, we have an exciting opportunity for you to join our team as a Customer Success Manager! • Job Summary: As a Customer Success Manager at Storyblok, you'll be responsible for developing and maintaining strong relationships with our valued customers. You'll ensure that their business needs are not only met but exceeded, particularly focusing on Enterprise Customers. Your key role will involve closing large deals and collaborating closely with our Sales team to uncover new opportunities within your assigned sales territory. • Essential Job Functions: ✨ Build trusted relationships with customers, assisting them in maximizing the value of our product through onboarding, training, and addressing technical inquiries ✨ Organize and conduct Quarterly Business Reviews, with occasional onsite travel ✨ Represent Storyblok at industry events, contributing to our visibility and network ✨ Provide up-to-date metrics on client usage data and health indicators ✨ Drive retention and renewal efforts for existing accounts ✨ Develop strategic account plans to identify expansion opportunities and execute commercial upsells ✨ Take ownership of client and renewal opportunity data in Salesforce, ensuring accuracy ✨ Deliver a first-class customer experience, becoming a trusted advisor to our clients ✨ Collaborate closely with internal teams, providing feedback to product and marketing teams • Requirements: 🎓 Experience in client-facing roles, such as account management or customer success 🎓 Proven track record in driving customer satisfaction and enhancing the customer experience 🎓 Familiarity with SaaS and software products 🎓 Strong computer skills, including proficiency in Google Workspace, Excel, and CRM tools (preferably Salesforce) 🎓 Self-motivated, highly organized, with a positive attitude and professional demeanor 🎓 Exceptional written and verbal communication skills. 🎓 Fluency in English • Join Us! • This role includes approximately 20% travel to nurture client relationships and participate in events that contribute to Storyblok's growth and success. • If you're ready to embark on an exciting journey with Storyblok and become a pivotal part of our customer success team, apply now! Let's shape the future of customer success together! 🌟

Requirements

• Experience in client-facing roles, such as account management or customer success • Proven track record in driving customer satisfaction and enhancing the customer experience • Familiarity with SaaS and software products • Strong computer skills, including proficiency in Google Workspace, Excel, and CRM tools (preferably Salesforce) • Self-motivated, highly organized, with a positive attitude and professional demeanor • Exceptional written and verbal communication skills. • Fluency in English

Benefits

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays • Personal development fund for courses, books, conferences, and material • VSOP (Virtual Stock Option Plan) • The annual international team-building trip, quarterly and monthly online get-togethers • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules • An international team that loves to have fun at work and works hard together to accomplish shared goals