Strategic Account Executive

🕒 April 30

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service • Build and maintain long-term relationships with customers to foster loyalty and satisfaction. • Serve as the main point of contact for client inquiries, concerns, and feedback. • Analyze customer data and behavior to identify trends and opportunities for improvement. • Develop and implement CRM strategies to enhance customer engagement and retention. • Collaborate with sales, marketing, and product teams to align customer strategies with business goals. • Monitor and report on customer satisfaction metrics and KPIs. • Manage CRM systems and ensure data accuracy and integrity. • Lead initiatives to personalize customer interactions and improve service delivery.

🎯 Requirements

• Bachelor’s degree in business, Technology, or related field • 10+ years of experience in Client Management / Account Management • Proven experience in Customer Success, Account Management, or SaaS implementation • Strong understanding of SaaS business models and customer lifecycle • Excellent communication and relationship-building skills • Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot) • Analytical mindset with the ability to interpret customer data and trends • Ability to manage multiple accounts and prioritize effectively.

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities