Casting Specialist – Content Moderation

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Review and analyze user-generated postings and verification details to verify users and job listings • Determine when additional information or verification is required and communicate with job posters to collect relevant details • Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating when necessary • Assess user legitimacy using background checks, IDs, independent research, investigations, and verification materials • Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions • Investigate scam complaints and inappropriate-behavior reports, deciding whether clients should be removed from the platform • Copy-edit and optimize job posts to align with business objectives • Manage ticket-queue pipelines for incoming job posts, prioritizing by importance and timeliness • Source missing information and enter job details from employers and third parties for publication • Educate and assist clients with job-posting and application-management tools • Address customer-service issues requiring specialized casting knowledge • Guide and train clients on casting tools and troubleshoot issues • Collaborate with customer service, account management, and business development departments • Research projects and triage escalated customer-service tickets related to job listings • Review job database reports to identify jobs requiring attention, recategorization, or early expiration • Assist team members with training, troubleshooting, and escalated cases • Perform other assigned responsibilities and tasks

🎯 Requirements

• Self-directed, efficient, and able to work autonomously • Demonstrated experience handling high volumes of specialized content and users • Highly organized, detail-oriented, and deadline-oriented • Able to evaluate information and make independent decisions • Advanced written and verbal communication skills adaptable to different personalities and seniority levels • Excellent copy-editing, fact-checking, proofreading, and research skills • Good data-entry, account-management, and client-support skills • Technical acuity with online casting and hiring technology, including the ability to explain it • Strong analytical skills to assemble and interpret data and assess content validity • Knowledge of film, television, theater, commercial production, performing arts, marketing, and casting, or willingness to learn • Availability for a 12AM–9AM shifting schedule • Bring Your Own Device (BYOD)

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Bring Your Own Device (BYOD) equipment arrangement