Production Quality Specialist, E-Commerce Industry

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Manage and oversee the QA process for production assets, including coupons, rebates and vendor load to card offers • Conduct rigorous MECH reviews across all offers, assets and clients, ensuring familiarity with client specific requirements • Review and ensure accuracy in barcode creation, scanning and the overall validation processes • Assess printer proofs and load to card proofs from vendors, verifying quality, accuracy and compliance with client specifications • Organize and maintain QA assets and documentation in SharePoint, partnering with the Enterprise Optimization team as needed • Participate in quality audits across projects and client portfolios, collaborating with production managers, track leads and the Enterprise Optimization team • Collaborate with production managers, administrative assistants and the production track lead to communicate QA findings and required edits • Support research assignments and special agency projects as needed • Identify opportunities to refine internal QA / MECH processes and improve documentation storage methods

🎯 Requirements

• 2+ years of QA experience (e-commerce industry or Manufacturing industry) • Proficiency in Microsoft Office products (Intermediate - Excel, Word, Outlook, Teams) • Strong attention to detail and accuracy • Ability to manage and prioritize multiple tasks in a fast-paced environment • Effective organization, problem solving and communication skills • Comfortable working cross functionally and supporting multiple projects and stakeholders • Knowledge in US ISO standard process

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Beautiful office space • Free lunch provided daily