Senior Pricing Analyst

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Support pricing strategy and execution for deals across all business lines • Develop and implement new pricing models and templates, and refine existing ones • Collaborate with Sales, Key Account Management, Business Development Executives, Finance, Operations, and executive leadership to interpret proposal requirements and provide pricing support • Refine estimates and assist in preparing price narratives • Create and maintain standard pricing detail templates for service lines and geographies • Analyze historical revenue and pricing data and prepare reports and data visualizations • Use internal and external data sources to refine pricing strategies • Track and report pricing performance for existing clients, identifying trends and opportunities • Execute pricing data projects supporting the Revenue organization • Manage multiple projects and tasks under tight deadlines and last-minute changes • Meet or exceed performance targets for related KPIs • Continue developing knowledge of pricing strategy, revenue management, and data analysis best practices • Perform other duties as assigned

🎯 Requirements

• Proven experience in a strategic pricing, revenue management, or data analysis role • Minimum of two (2) years of experience in pricing architecture or a similar function, focused on data analysis and reporting • Exceptional Excel and Google Sheets skills, including building, navigating, and auditing complex financial models • High attention to detail and strong process discipline • Strong analytical and problem-solving skills • Strong presentation and communication skills, including communicating complex technical concepts to varied stakeholders • Ability to manage multiple projects with competing timelines • Ability to work flexible hours supporting a global organization • Master's degree (e.g., MBA) or years of supervisor experience preferred • BPO industry experience preferred; candidates from Consulting or Financial Services industries considered

🏖️ Benefits

• Competitive compensation • Remote work setup providing a flexible work-from-home environment • Retirement Savings Program with Company Matching • Life insurance coverage • HMO coverage starting on Day 1 • Free dependent coverage, with one (1) dependent covered upon regularization and a second (2) dependent added after one year of service • Paid time off plus birthday leave • Opportunities for skills training and personal and professional development • Company-provided equipment