Business Development Representative

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April 7

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SupportNinja

WebsiteLinkedInAll Job Openings

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

📋 Description

• We’re obsessed with growth! From enabling companies to flourish, to helping careers bloom. • SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. • The Business Development Representative is responsible for contacting leads, understanding their environment, suggesting products and services, or setting up a conversation with the lead and the Sales team for more complex sales. • This role contributes to the overall growth of the organization by generating quality leads and engaging effectively with prospects. • Respond promptly and professionally to all new business opportunities inquiries via phone, email, or chat. • Identify and pursue new business opportunities within targeted markets and industries. • Generate high-quality leads through various channels, including cold calling, email, social media and other networking events and platforms. • Evaluate leads and opportunities to determine their fit with the organization’s target client and ensure they meet minimum criteria. • Initiate and maintain meaningful conversations with potential clients to understand their needs, challenges and objectives. • Conduct in-depth research to create a solid understanding of the organization’s products/services and effectively communicate the value proposition to potential clients. • Foster a collaborative environment with clients showcasing partnership, communication and engaging conversations on a frequent basis. • Meet or exceed performance targets for related KPIs. • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules. • Collaborate with other departments as needed to resolve customer issues. • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times. • Perform other duties as assigned.

🎯 Requirements

• Previous sales, lead generation, business development representative experience or equivalent • Strong communication skills, both verbal and written • Strong Negotiation skills • Proficient in using computers and various software applications • Previous experience in the call center environment (helpful, but not required) • Experience with SaaS subscription-based sales (helpful, but not required) • Experience supporting customers via phone calls, chat and email (helpful, but not required) • Familiar with CRM systems and practices (helpful, but not required)

🏖️ Benefits

• Competitive compensation • Beautiful facility & Free Meals for onsite positions • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.