Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
August 24, 2023
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
• Responsible for handling enrollment, benefits, and claims calls • Must be able to understand and empathize with customer needs • Must be able to resolve customer issues in a timely and efficient manner • Must have strong customer service skills • Must be inquisitive and have strong problem solving skills • Responds promptly and professionally to customer inquiries via phone, email, or chat • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborates with other departments as needed to resolve customer issues • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adheres to company policies and procedures • Meets or exceeds performance targets for related KPI’s • Performs other duties as assigned
• Must have high school diploma or equivalent • Must be 18 years or older • Previous experience in a customer service role • Strong communication skills, both verbal and written • Proficient in using computers and various software applications • HIPAA knowledge • Must be flexible to work a shift within 9:00 AM to 8:00 PM EST ( Monday through Friday, weekends and major holidays off ) • Must be able to meet the minimum PC specification requirements (BYOD - Bring your own device) • Medical or medical insurance background preferred • Call center experience handling healthcare accounts is a plus
• Competitive compensation • Medical, dental and vision insurance • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program
Apply NowAugust 24, 2023