SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Technical Project Manager
March 30
SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Description
• Plans and oversees projects to ensure completion in a timely fashion and within the set budget. • Plans and designates project resources, prepares the budget, monitors progress, and updates stakeholders all throughout the project is managed. • Determines and defines project scope and objectives. • Prepares budget based on the scope of work and resource requirements. • Tracks project costs in order to meet budget. • Predicts resources needed to reach objectives and manages resources in an effective and efficient manner. • Develops and manages detailed projects’ schedule and work plan. • Measures project performance to identify areas for improvement; Monitors progress and make adjustments as needed. • Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. • Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables. • Utilizes industry best practices, techniques, and standards throughout entire project execution.
Requirements
• Graduate of Business Administration, Computer Science or any trade equivalent; Master in Project Management (MPM), Project Management Professional (PMP) Certification, Certified Associate of Project Management (CAPM) Certification or Prince 2 Certification is a plus. • Minimum 4 years of solid experience in project management in the BPO industry. • Proficiency in Microsoft and Google Office applications; both Excel and Sheets. • Strong organizational, time management, project management, and problem-solving skills with impeccable multi-tasking abilities. • Exceptional interpersonal skills; beyond satisfactory business communication skills, both in written and verbal. • Proficiency in collaboration and delegation of duties. • Exceptional level of discretion and confidentiality; Firm understanding and application of the lean business approach. • Amenable to work onsite at the Sanctum, Quezon City or at The Hideout, Clark, Pampanga (depends on business needs)
Benefits
• Employee Focused culture • Career growth opportunities • Onsite work flexibility • Competitive compensation package • Opportunities for skills development
Apply Now
