Administration & Operations Specialist, Native French, Fluent English

🔥 12 hours ago

🌐 Philippines, Thailand – Remote

🇵🇭 Philippines – Remote 🇹🇭 Thailand – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Prepare, process, and maintain accurate sales invoices • Support accounting-related administrative tasks • Follow up on accounts receivable • Communicate with customers regarding invoices, payments, and contract-related matters • Verify customer orders and ensure details are correctly processed and documented • Update customers on file, order, and administrative process status • Enter, update, and monitor sales contracts in the database • Maintain high data quality standards • Manage reception support, phone handling, and office management tasks • Support day-to-day operational activities • Contribute to internal operational projects • Ensure smooth communication between internal departments and customers • Improve service efficiency and customer satisfaction • Maintain organized documentation and administrative records • Complete deadlines and follow-ups on time

🎯 Requirements

• Excellent French and English communication skills (at least C1 level for both spoken and written) • Excellent communication skills across phone, email, and internal collaboration • Strong administrative and organizational skills • Ability to manage files accurately, independently, and in a highly structured manner • Attention to detail and analytical mindset • Ability to interpret data, identify patterns, and propose practical process improvements • Strong knowledge of Microsoft Office • Confidence learning and adapting to new systems and tools • Customer service mindset • Ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships • Eagerness to learn, adaptability, and proactive attitude • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Prior exposure to or interest in AI tools is a plus • Basic proficiency with Excel or Google Sheets is a plus

🏖️ Benefits

• Fixed schedule: Monday–Friday, 9 AM - 6 PM (GMT+2) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Potential benefits and conditions vary depending on engagement terms; independent contractors may not be eligible for all benefits